Support

Use the password reset page. You'll get an email with a link to set a new one. It goes to the address on your account — if you no longer have access to that address, email us from wherever you can and tell us the old one.

Customers can create an account directly. Contractors apply here — applications are reviewed within one to two business days. The contractor app has no sign-up screen because accounts are issued through that review, not in the app.

Check your spam folder first. You can also send the confirmation email again. If there's still nothing after two business days, email us.

Sign in and go to your account page. It lists exactly what closing removes and what stays — some work records belong to your business, and contracts and invoices stay with the people you worked with — and then closes the account. If you can't sign in, email us from the address on the account.

The CoolProject contractor app is on the App Store for iPhone. Sign in with the same email and password you use here. There is no separate app account, and no sign-up screen: accounts are issued through the contractor application. There is more about what the app does on the contractor app page.

That is normal for the first few minutes. Receipts are read on our servers, not on your phone, so a scan lands in the Processing list first and moves to your receipts once it has been read. Most are done within a few minutes; at busy times it takes longer. Nothing is lost while it waits — you can close the app, and the scan stays queued.

The app shows the reason on the failed row. The usual cause is a photo the reader could not make out — a blurred shot, a folded receipt, or a screen photographed at an angle. Rescan it in better light, laid flat. There are also limits of 20 pages per document and 500 receipts per day across an account; if you hit one, the failure says so. You can always enter a receipt by hand on this website instead.

The app uploads one scan at a time and needs a connection. If you scanned somewhere without signal, the scans queue and go up on their own when you are back in range — leave the app open for a moment when you reconnect. An upload that failed outright shows a retry action on the row.

Corrections are made on this website, not in the app. The app is for capture — the one thing you can add at the time is a note, on the screen that appears right after you scan, and it is worth using. It is what tells two scans apart while they are still processing.

iPhone asks for permission the first time, and the app cannot open them if it was declined. Go to Settings → CoolProject and turn Camera, Microphone or Speech Recognition back on. The app will show you the way there when it hits this.

An iPhone on iOS 17 or later. The app is portrait, iPhone only — there is no iPad or Android version.

Email us (see the address above). If it is a fault in the app, open Help & Support from the project menu at the top of any screen and tap Email support — that attaches a diagnostic log and your app version, which usually saves a round of questions.